Evaluation von Instrumenten zum Wissensmanagement in Small-Scale Business Units am Beispiel von Wissenskarten Evaluation of Instruments for Knowledge Management in Small-Scale Business Units Using the Example of Knowledge Maps

The importance of knowledge management rises more and more. But besides enterprises, it becomes important for the public administration, too. In the hanseatic city of Rostock a pilot project started, that introduced two knowledge maps as a first basis for a future knowledge management system in several public agencies. These first maps are developed, but not implemented yet. This bachelor thesis is about the evaluation process of these knowledge maps. This evaluation process is supported by the use of the Knowledge Management Success Model of Jennex and Olfman, that bases on several years of empirical studies and further development. The process of evaluation has three steps: First the map got presented by their creator, Mr. Hengl and then discussed by several representatives of the agencies. The impressions of this discussion is used to develop a comprehensive survey, submitted to the participants of the discussion. Finally the results of the discussion and the survey are used for a comprehensive evaluation and suggestions for the future development of knowledge management solutions in the public administration. These suggestions does not only include a basic strategy, but concrete advises and requirements for a successful knowledge management, too. Towards a modern and successful knowledge management system for the agencies of Mecklenbug-Hither Pomerenia.